Quicken Loans® Acknowledged for Superb Educational Content, Tools and Customer Service
Livonia, Mich. – June 11, 2002 – Forbes Magazine has selected QuickenLoans.com as its favorite online mortgage site in its Forbes Summer 2002 Best of the Web review. This is the second consecutive year Quicken Loans has achieved this recognition.
Of the 12 online mortgage sites evaluated for Forbes’ Best of the Web review, Quicken Loans’ site was selected the magazine’s favorite, as published in the June 24 issue. Forbes noted that QuickenLoans.com is “deep with information useful for first-time homebuyers and those refinancing. Explanations are clear and calculators plentiful, including a tax-saving calculator and one that compares a 15-year with a 30-year loan.” Forbes also gave kudos to Quicken Loans’ home buying, refinance, home equity and debt consolidation calculators and the company’s knowledgeable loan officers.
“The Forbes recognition confirms that we are delivering an outstanding customer experience by making the whole mortgage process as simple as possible,” said Bill Emerson, Quicken Loans chief executive officer. “QuickenLoans.com provides educational content and calculators that help consumers understand the home buying and mortgage process and feel more confident in their decisions. That, combined with more than 900 experienced mortgage professionals, helps ensure our customers obtain the right mortgage product for their situation.”
“The QuickenLoans.com site was designed using customer input and is continually modified using our ‘voice of the consumer’ process,” said group product manager Tim Dennis. “We use direct feedback from consumers who tell us what they want from our site, whether it is more content for first-time home buyers or a calculator to help them determine if they should consider refinancing. The Forbes recognition indicates this approach has been effective.”
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