-Focus on culture and innovation continues to pay dividend for nation’s largest online lender-
Livonia, Mich. – Jan. 21, 2010 – Quicken Loans, the nation’s largest online retail mortgage lender, has been named to FORTUNE Magazine’s “100 Best Companies to Work For” list for the seventh consecutive year. Quicken Loans placed 29th, the highest ranking Michigan company, on the list. The complete list is available online at www.fortune.com/bestcompanies and in FORTUNE Magazine’s Feb. 8 issue.
“Our ranking on FORTUNE’s list is proof that a company’s culture and people can overcome any challenge. The last several years have been difficult for many companies in the home finance sector, but thanks to our extraordinary team members, and our take-charge, innovation-based culture, we not only survived – but achieved new company records in closed loan volume, client experience ratings, revenue and profitability,” said Quicken Loans Founder and Chairman Dan Gilbert.
“Our 3,000-plus dedicated and empowered team members continued to raise their level of awareness and met the challenges that faced them every single day. The passion and will to ‘figure it out’ was key to Quicken Loans’ accomplishments in an extremely difficult economic environment during the past couple of years,” Gilbert added.
To select the 100 Best Companies, FORTUNE partners with the Great Place to Work Institute to conduct the most extensive employee survey in corporate America. Two-thirds of a company’s score is based on the results of the Institute’s Trust Index survey, which is sent to a random sampling of employees from each company.
The survey asks questions related to their attitudes about the management’s credibility, job satisfaction, and camaraderie. The other third of the scoring is based on the company’s responses to the Institute’s Culture Audit, which includes detailed questions about pay and benefit programs and a series of open-ended questions about hiring, communication and diversity.
The Quicken Loans culture encourages team members to work hard and play hard. The company organizes numerous family-focused activities throughout the year, including its annual Frosty Fest holiday party in Downtown Detroit each December. In addition, the company hosts an annual “take your child to work” day.
Through the Quicken Loans’ robust community relations program, our team members positively impact the communities where they work, live and play. In the past year, Quicken Loans donated more than $1 million, and team members volunteered more than 1,500 hours of their time to charities in Michigan, Ohio, Arizona and California. Quicken Loans team members prepared food at soup kitchens, unloaded semi trailers to deliver food and everyday supplies to the needy, helped students learn the basics of finance and banking, and provided 500 winter coats to children in Detroit.
“Simply put, our team members care,” said Quicken Loans CEO Bill Emerson. “Whether it is improving a process that makes applying for and closing our home loans easier for our clients, or rallying together to raise $120,000 for Amyotrophic Lateral Sclerosis (ALS-Lou Gehrig’s Disease) research, our team members roll up their sleeves and jump in to get things done. It is truly humbling to be part of such an exceptional group of people.”
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About Quicken Loans:
Quicken Loans is the nation’s largest online retail mortgage lender and the fifth largest retail mortgage lender in the United States, closing more than $25 billion across all 50 states in retail home loan volume in 2009. The company closes loans from five Web Centers located in Michigan, Ohio and Arizona, and from its San Diego-based One Reverse Mortgage unit. The QuickenLoans.com Web site has been named “Best of the Web” by Forbes and Money magazine. Quicken Loans has been named to Fortune Magazine’s “100 Best Companies to Work For” list for the past seven years, ranking as high as No. 2. The company also has been named one of Computerworld Magazine’s “100 Best Places to Work in Technology” for the past five years, ranking No. 1 in 2005, 2006 and 2007. For more information, visit www.QuickenLoans.com.